Frequently Asked Questions
Everything you need to know about your Missoma order
What is your shipping policy?
We offer standard and express shipping worldwide. Orders over a certain threshold qualify for free standard delivery. Once dispatched, you will receive a tracking number via email.
How do I return an item?
You can return your items within 30 days of receipt. Products must be in their original condition and packaging. Please visit our returns portal to generate your prepaid shipping label.
Does my jewelry come with a warranty?
Yes, all Missoma pieces are covered by a two-year warranty from the date of purchase. This covers any manufacturing defects but does not include general wear and tear or accidental damage.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Affirm in select regions.
How should I care for my jewelry?
To keep your pieces looking their best, avoid contact with perfumes, lotions, and water. Store your jewelry in the provided pouch and clean gently with a soft, lint-free cloth.
Are your materials ethically sourced?
Sustainability is at our core. We use recycled gold and silver where possible and ensure all our suppliers adhere to the Responsible Jewellery Council's code of practices.